T's & C's

This Agreement was last modified on 30 March, 2021.

Disclaimer

All of the content contained on aurabeanroastery.com is edited, checked, and verified for accuracy as much as it is possible to do so. However, we cannot guarantee either its accuracy or the safety of any external links it might contain. aurabeanroastery.com, as well as its owners, affiliates, and contributing authors can therefore not be held responsible for any problems or damage that occurs as a result of making use of material contained on our site.

About us

We have a great love for coffee and a big passion for the art of roasting. Aura Bean Roastery acquires their coffee from fair trade companies. These coffees are then hand roasted to perfection.

Aura Bean Roastery provides single origin and blended coffees, which derive from a single country and region. We blend all our coffees in house from our select single origin beans. To maximize optimal aroma and flavour, Aura Bean Roastery hand-roasts in small batches and then packages the coffee just after the cooling down phase. The coffees taste will give an experience emanating passion and distinction.

Copyright

Any and all of the content presented on aurabeanroastery.com website is, unless explicitly stated otherwise, subject to a copyright held by AuraBean Pty Ltd. It is permissible to link to content from this site as long as the original source is clearly stated, but the wholesale reproduction or partial modification of content is not permitted. Exceptions are granted only if you receive prior written consent from aurabeanroastery.com.

This site may only be used to browse the content and make legitimate purchases. Use this site for any other purposes, including without limitation, to make any speculative, false, or fraudulent purchases is strictly prohibited.

Use of Site

The website hosts a blog, of which are equipped with commenting facilities. While we invite you to share your opinions and questions in this way, they must not be used to distribute spam messages, post commercial advertisements, or spread links to malicious or dangerous websites. We do retain the right to moderate any comment or written content submitted to the aurabeanroastery.com website and to remove any content deemed to have violated our policies.

This site and its content may not be copied, posted, transmitted, reproduced, republished, uploaded, or distributed. ‘Deep-linking’, ’embedding’, or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark, or other intellectual property laws and other laws.

In the context of the World Wide Web, deep linking (according to Google)is the use of a hyperlink that links to a specific, generally searchable or indexed, piece of web content on a website (e.g., “http://example.com/path/page”), rather than the website’s home page (e.g., “http://example.com/”).

Embedded Posts (according to Google) are a simple way to put public posts – by a Page or a person on Facebook – into the content of your web site or web page. Only public posts from Facebook Pages and profiles can be embedded.

Our Rights 

Rights for Aura Bean are reserved to:

  1. Modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or Aura Bean Roastery reserves the right to modify the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you disagree to any change of these Conditions you must immediately stop using the Website.
  2. We will use our reasonable endeavours to maintain the Website. The Website is subject to change without notice. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

Product availability 

All coffee is roasted per order to enable maximum freshness and therefore the end user enjoyment. Coffee orders will be roasted and dispatched when payment has been validated / received. From receipt of payment please allow three working days plus shipping time depending on size of order. For large orders a longer time will be needed.

General 

The time of delivery will be dependent on stock availability. Should stock be available, orders will be dispatched within the following two working days from the day the payment is validated/received. For large orders a longer time will be needed.
Should the product be unavailable, Aura Bean Roastery will contact you directly with a delivery time estimate.

Every effort is made to get your order on time, however unforeseen events may cause delays, i.e courier companies having logistical problems. Should we be faced with such an occurrence Aura Bean Roastery will contact you directly with a revised delivery schedule.

All orders placed on Fridays will be processed the following business day. Public holidays will also be taken into effect and orders will be finalized thereafter.

Privacy Policy 

(At certain points in the aurabeanroastery.com website navigation, you may be asked to share your email address or other personal identifying information with us). We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.

All the information gathered in the online forms will only be used to personally identify users that subscribe to our service. The information will not be used for anything other than which is stated in the Terms & Conditions of use. None of the information you as the end user give will be sold or made available to anyone! Your email address will only be used to send you the aurabeanroastery.com newsletter and/or to alert you to any information that you have specifically requested you be notified about. The Site may collect certain information about your visit, such as the name of your Internet service provider and the IP address through which you access the Internet – the date and time you’ve accessed the Site; the pages that you access while on the Site, and the Internet address of the Web site (Google Chrome; Mozilla Firefox; etc.) from which you linked directly to the Aura Bean Roastery site. This information is used to help improve our Site, to examine trends, and to administer the Site.

We may need to change this policy from time to time (without notice) in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather from our end users, how we might use that given information, and whether or not we will disclose that information to anyone. Please make sure to refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an e-mail at info@aurabeanroastery.com.

By using this website, you accept our Privacy Policy. If you do not agree to this policy or if you are not sure you agree, please do not use our site. Continued use of the website following the posting of changes to the terms will mean that you accept those changes.

Cookie/Tracking Technology

The Site may use “cookie and tracking technology” depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, understanding how visitors use the Site and tracking the number of visitors to the Site. Cookies can also help customize the Site for visitors. Your personal information cannot be collected via cookies and other tracking technology; however, cookies may be tied to personally identifiable information previously provided. Aggregate cookies and tracking information may be shared with third parties.

Third Party Links 

In an attempt to provide increased value to our end users, we may provide some links to other websites with/or resources. You acknowledge and agree that we are not responsible for such external websites or resources, and do not endorse and are not liable or responsible in any way, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content – damaging the good reputation of someone; slanderous or libellous.) of such sites, including (without limitation) any products, advertising or other services or materials on or available from such websites or resources, nor for any loss or offence caused, damage or alleged to be caused by, in connection with the use of or reliance on any such content, services and goods available on such external websites or resources.

Shipping 

Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left our premises. We take no responsibility for orders that have wrong information.

Occasionally packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment.

Order processing

Order processing will not begin until we receive a confirmed order and full payment. For EFT’s this means that we cannot process the order until the funds have cleared in our account (which is normally within the next 2 – 3 business days).

Export restrictions:

Because of the costs involved in transporting great distances shoppers outside of South Africa are requested to please contact Aura Bean Roastery via Email – info@aurabeanroastery.com and we will discuss your request and do everything in our power to accommodate your order.

Refunds/returns Policy 

When you shop with us, we want you to be completely satisfied. If for any reason you feel the need to return coffee please note that only beans are refundable if unopened. Ground coffee is non refundable. If you have ordered the wrong product or the wrong product has been dispatched please do not open the products/goods or damage it. If you do we will not accept it on return and no refund will be given. Cost incurred for Product courier returns that was not a direct fault on Aura Bean’s side will be for the customers account.

You must advise us in writing of your cancellation and any such cancellation must be signed by the person who made the original purchase. The goods must be returned to us undamaged in the original packaging within 10 working days. We do not accept any Returns after 10 working days and thus no refund will be given.

In the case of a wholesale customer please take note that beans can be refunded within a 7 working day period and will have a 25% handling fee.

For International returns/refunds please contact us via info@aurabeanroastery.com so we can discuss your problem.
To be in violation of this agreement I understand that I will be held liable for all legal costs incurred by Aura Bean Roastery for any civil action or any legal action deemed necessary against me.

* Note: Aura Bean Roastery recommends that you use The Courier Guy for all returns as it offers shipment tracking through a 24 hours customer helpline. They are also a very affordable courier. Should you choose to use a carrier that does not offer a tracking facility and the goods are lost then no refund or return will be considered. International customers should make use of a courier that offers: Shipment tracking.

Insure your package for safe return and declare the full value of the shipment, failing to do so which loss or damage will be for your account.

What to do if my order is incomplete, incorrect or damaged?

If your order is incomplete, incorrect, or damaged, please contact us via email info@aurabeanroastery.com or call +27 71 310 0543. Our Customer Service hours are Monday-Friday 9 a.m. – 5 p.m. PST

 Payment Options and Pricing

All transactions will be processed in South African Rands (ZAR).

Aura Bean Roastery endeavours to offer you competitive prices on current products; your total order price will include the price of the purchase plus any applicable sales tax (VAT) and shipping charges (on the day of shipping).

Aura Bean Roastery reserves the right to change pricing at any time without prior notice.

If a payment is not received or payment method is declined, the buyer forfeits the ownership of any items purchased. If no payment is received, no items will be shipped. Items will stay the property of Aura Bean Roastery until full payment has been received.
 

Monitoring

We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Terms and Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating, or attaching conditions to your access and/or removing any materials from the Website).

Law 

The Terms and Conditions will be exclusively governed by and construed in accordance with the laws of the Republic of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions. The seller is not responsible for any health or safety concerns once the buyer has received the item. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility. The designs and printing on packages remain the property of Aura Bean Roastery and may not be reproduced or copied in any way!

Intellectual Property

The Site and all of its original content are the sole property of Aura Bean Roastery and are, as such, fully protected by the appropriate international copyright and other intellectual property rights laws.

 Changes to This Agreement

 Aura Bean Roastery reserves the right to modify, add to or remove from portions or the whole of these Terms of Service at any time. Your decision to continue to visit and make use of the Site after such changes have been made constitutes your formal acceptance of the new Terms of Service. Therefore, we ask that you check and review this Agreement for such changes on an occasional basis. Should you not agree to any provision of this Agreement or any changes we make to this Agreement, we ask and advise that you do not use or continue to access the Aura Bean Roastery site immediately.

Banking Details:

Bank:          FNB
Name:        AuraBean Pty Ltd
Type:          Cheque
Account:    62869106841
Branch:      250655

Consent

I understand that all the designs and trademarks are registered to Aura Bean Roastery (Pty) Ltd. and hereby accept the terms and conditions. I undertake not to copy/duplicate the trademarks and designs directly or indirectly in anyway and understand the legal implications thereof. Should I be found to be in violation of this agreement I understand that I will be held liable for all legal costs incurred by Aura Bean Roastery for any civil action or any legal action deemed necessary against me.

Contact Us 

If you have any questions about this Agreement, please feel free to contact us at info@aurabeanroastery.com